FAQ
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FAQ

INFORMATION

What is Kauri Store?
KAURI STORE is a 360° sustainable lifestyle store. We offer our customers a mix of sustainable, innovative and high quality products: sustainable fashion & accessories, organic clothing for babies & kids, natural cosmetics, home & lifestyle, and more. 
Successfully running 5 physical stores and an international marketplace. 
Our Vision is to convert the world to a 360° sustainable lifestyle.
Our Mission is to provide solutions to sectors with a high impact on people’s health and environment. Moreover we want to change the way we consume, by educating and offering to our customers a mix of sustainable, innovative and high quality products. Therefore we are here to promote a conscious and responsible consumption, for the world of today and tomorrow.

Contacts

You can find Kauri Store in Via Bottai 1A in Bolzano (BZ), 39100, Italy.

E-mail: info@kauristore.com

Tel.: +39 0471379193

ORDERS

How to register on Kauri Store?
Click on "Login" and then on "Create an account."

Enter your e-mail address and click on "Create your account". You will then be asked to fill in all fields with your first name, last name, e-mail address and password.

Done! You will always be asked for your password and e-mail address to log in. On your account you can check, change, and add personal information. Of course, we adhere to the current privacy policy and will not share your information with third parties.

How can I place my order?
If you wish to buy one or more of the products displayed on the Website, you can select them one at a time and add them to your shopping cart. Once you have selected all the items you wish to purchase, you can close your basket and place your order. At this point you will see a page summarising the products you have selected, their price and the delivery options (with relative costs). You will be asked to choose your preferred solution for delivery, transport, and payment method. At the bottom of the same page, you will find the "Order" button, which you must click to place your order.

Which countries do you ship to?
We ship by courier OMEST EXPRESS LOGISTICS in Italy, Europe, and the United States. Currently we do not ship to Switzerland.

How long does it take to ship and deliver?
Delivery is within 5-7 days in Europe and within 7-14 days in non-EU countries.

How do I know if the parcel has left?
When the order is sent, you will receive a confirmation email from the courier OMEST EXPRESS LOGISTICS, with a link to track the package.

How do I cancel an order?
You are free to cancel your order before you have received our Shipping Confirmation e-mail, provided that the order has not been prepared for shipping. In this case you will not be charged. If the order has already been shipped, you will have to proceed with a return. More information in the Returns and Refunds section.

What happens if I do not receive my order?
We will check with our shipping and logistics partner OMEST EXPRESS LOGISTICS. Once we have ascertained the condition of the package, we will refund your order.

What are the payment methods?
The accepted payment methods are Visa, Mastercard, American Express, PayPal, and Bank Transfer.

RETURNS AND REFUNDS

How long do I have to return an order?
Items received can be returned or exchanged within 14 days from the date of delivery of the order by completing the return form enclosed in the package.

In the case of a defective product, this can be returned up to 60 days after delivery.

The return address is as follows:

Kauri Store Online Shop

KAURI STORE srls

Via Bottai 1a

39100 Bolzano BZ

Italy

How long does a refund take?
Once we have received the return and checked the condition of the item, the refund will be made immediately and will arrive in 5-6 working days depending on the different banking times.

Who pays for the return shipment?
The shipping costs for returned goods are borne by the customer.

In the event of a defective product, the shipping costs for returned goods are borne by Kauri Store Srls.

MY ACCOUNT

How to subscribe to the newsletter?
To subscribe to the newsletter, enter your e-mail address in the field provided at the bottom of the home page and fill in the form with the required data. You will have to confirm your e-mail via the link you will receive. With the newsletter you will be kept up to date on new arrivals and sustainable materials and will have access to special promotions. When you sign up you will also receive a 10% discount voucher for your next purchase.

How do I unsubscribe from the newsletter?
To unsubscribe from the newsletter, simply click on the link provided in each of our communications.

How do I change my personal data?
To change your personal data, you need to log in to your account. Click on "My personal details" to update your name, the e-mail address linked to your account and your password. Once you have changed your details, click on 'Save' at the bottom of the page.

How do I change my shipping address?
To change your shipping address, you need to log into your account. Click on "My Addresses" to update your shipping address or add a new one. Once you have changed your details, click on 'Save' at the bottom of the page.

How do I delete my account?
To delete your account, simply log into your account and click on "Delete Account".

How can I exercise my rights over sensitive data?
Legislative Decree no. 196/03 grants the interested party the exercise of specific rights. In particular, the interested party may obtain confirmation from the data controller as to whether or not personal data concerning him/her exist and that such data be communicated to him/her in an intelligible form.

The data subject also has the right to be informed of the source of the personal data, the purposes and methods of processing, the logic applied in the event of processing carried out with the aid of electronic instruments, the identity of the data controller and data processors, as well as the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it.

The data subject also has the right to obtain the updating, rectification or, where interested therein, integration of the data, the erasure, anonymisation or blocking of data that have been processed unlawfully, as well as confirmation that such operations have been notified to those to whom the data were communicated or disseminated.

Finally, the data subject has the right to object, on legitimate grounds, to the processing of data concerning him/her and to the processing of personal data concerning him/her for the purpose of sending advertising materials or commercial communications.

For all these reasons, he/she can contact the undersigned company, the data controller, by simple communication by letter, fax or e-mail.

Kauri Store Srls,

Via Bottai 1a,

39100 Bolzano (BZ), Italy

Tel.: + 39 0471379193,

E-Mail: info@kauristore.com

What do I do if I forget my password?

To retrieve your password, click on "Forgot your password?" and enter the e-mail address with which you registered. You will receive an e-mail containing a link to reset your password.